If you would like to apply for a Charitable Grant, please contact us on Our opening times are 8am to 6pm, Monday to Friday. We are currently experiencing a high level of incoming calls, so it may take longer to answer your call. Please note that there is an increased demand for Charitable Grants in this current period. Our estimated lead time is 6 weeks for us to commence a review of your application.
If your login details do not work, the quickest way to resolve this is by replying to the original email that you were sent to request new details. Alternatively, please contact Charitable Grants on Using the information that you provide, our Case Managers will carefully consider your individual circumstances.
Your grant letter will include a list of suitable vehicles or vehicle categories that the charity is prepared to fund. The majority of beneficiaries will not need to make any contribution to their vehicle, however if you choose to order a vehicle that costs more than the agreed grant award, then we may contact you to better understand your requirements. All grant applications are means-tested to ensure we support those most in need of financial help so that we can help as many beneficiaries as possible with the charitable funds available.
Grants are awarded in line with our policies and following thorough consideration of the information submitted in the application. All grant awards are final, except in cases where additional compelling information is provided.
Applications that we consider do not meet our funding priorities will not receive grant funding. If, after considering your application, we believe you are able to afford to make a contribution towards the vehicle yourself, we may make this a condition of your grant award. Yes, Motability may be able to help with these types of vehicles and adaptations. As these types of vehicles are individually tailored for you, they are more expensive than a standard production vehicle, so we will look at a wider range of factors when considering your application.
Find out more information about Complex Driving Solutions. Yes, when reviewing your applications, we will talk to you about the people who will need to travel with you on a regular basis, so that we can determine who we need to consider as part of the application. We will consider who has to travel with you on a day-to-day basis. Luggage and equipment for respite care is taken into account when looking at a grant funded solution.
If you apply for a Charitable Grant, Motability will look at your everyday mobility needs. Assistance animals can be considered as part of the application for a Charitable Grant, however pets may not be able to travel if it means that you need a grant towards a larger vehicle in order to accommodate them.
When your application is being considered by a Case Manager, they will contact you to gain a full understanding of your circumstances. You may also be able to get a Charitable Grant towards the cost of your driving lessons. Find out more information about Charitable Grants.
If the instructor is unable to carry out lessons in their vehicle due to your adaptations, we will work with you to identify the best way forward.
When you place an application for a charitable grant, it will be allocated to a case manager for consideration. During busy periods, such as at this current time, it may take a number of weeks for your application to be assigned to a Case Manager. Please wait for your Case Manager to contact you to update you on the status of your application. If you have submitted an application for a Charitable Grant but have not heard from us within 7 days of sending it, then please call us on You should not place any orders until we have confirmed that your grant application has been successful.
Post is being processed and being dealt with by our teams. Once an application has begun, the relevant Case Manager will be given the posted documents. Please note that there is increased demand for Charitable Grants at this time therefore it may take us longer than usual to get back to you. Documents can be emailed to grantsteam motability. If you are unable to email them, you can post us copies but please do not send originals as we are unable to return them.
If you have sent your application by post, a member of our Grants Team will contact you within 48 hours of receiving your completed form, to let you know that we have received it safely. For applications completed online, you will get an automated reply to let you know that it has been successfully submitted.
Please note that there is increased demand for Charitable Grants at this time and therefore it may take us longer than usual to get back to you. Following the re-opening of dealerships , our lead time is currently 6 weeks for a Case Manager to commence a review of an application so we would really appreciate if you could wait for us to contact you. We thank you for your understanding and patience on this as we work through the applications as swiftly as we can.
Please visit motability. Your grant award letter should detail the name and contact details of the Case Manager looking after your application and you can contact them directly on this number.
Following the dealerships re-opening , there is a higher demand on our service. This means that it may take us longer to answer the phone. You can learn to drive in your Motability Scheme car. Disabled drivers can take lessons from the age of Any other drivers with provisional licenses must be over 21 if you want them to drive your car, and you can only have one learner driver on your Certificate of Motor Insurance at any one time.
You may also be able to get financial help towards the cost of your driving lessons. We award grants in line with our policies and with thorough consideration of the information submitted in the application. This is essential to ensure we support as many beneficiaries as possible with the charitable funds available. For this reason, we will only consider increasing a grant award to speed up delivery of a vehicle in exceptional circumstances, such as when the beneficiary has a life-limiting condition.
If you would like to reschedule your appointment, please call our Field Administration Team on Our Mobility Driving Advisors are carrying out home visits in accordance with government guidance and any local restrictions. If we are unable to complete your visit, we will contact you. To find out how we carry out home visits safely, take a look at our short video Your Driving Assessment, Your Peace of Mind located on our Coronavirus page , which explains the safety measures that we have put in place.
Our Mobility Driving Advisor will update the Case Manager who is considering your application with their findings. You can contact your Case Manager on the telephone number that they have given to you or by calling Charitable Grants on Department for Work and Pensions will send you a renewal pack to re-assess your claim. If your allowance is extended, your Motability Scheme lease agreement will continue as normal.
If, for any reason, your allowance is not renewed or you should contact the Motability Scheme to discuss the options. You would not be expected to pay the remaining amount of the agreement but you may need to return the car. If you are applying for a Charitable Grant towards a new vehicle, you can apply from four months before the end of your current Scheme lease.
Motability can arrange a Motability Scheme lease extension if your vehicle remains in a good condition and the mileage is not excessive. With a lease extension, you can remain in the vehicle that meets your needs, with insurance, roadside recovery, service, maintenance and repairs continuing to be included. Find out more information about considerations for a Charitable Grant. All Motability Scheme customers can receive a free copy of Lifestyle magazine every three months. By reading Lifestyle, you will be able to catch up on the latest news from Motability and the Scheme.
Read latest issue of Lifestyle online. The Motability Scheme leasing package includes cover for three named drivers. Regardless of who is driving, the Scheme car should always be used for the benefit of the disabled customer. To ensure that Scheme customers are gaining direct benefit from their Motability Scheme car, location trackers may be fitted to vehicles if the risk of potential misuse is high; for example, where Scheme customers permanently live in a care home and have a number of drivers who have access to the car, or if none of the customer's named drivers are resident at their address.
Motability expect to fit location trackers in fewer than five percent of the more than , cars leased through the Motability Scheme. Where a location tracker has been identified as appropriate, the Scheme customer will always be contacted in advance of the tracker being fitted. Data will only be collected on the location of a Scheme car at any given point and this data will only be used where a report has been made, or suspicion raised, that a car may be being misused.
Find out more information about location trackers on the Motability Scheme website. You can contact the Press Office by calling 8. Please note, customer enquiries cannot be answered by the Press Office. Email: pressoffice motability.
Online: visit our Contact page where you can find contact details for Media Enquiries, Charitable Grants and customer insurance products. You can also submit a general enquiry form, provide feedback, make a complaint, sign up for information or order resources. If you would like to get in touch with the Motability Scheme you can call or visit the Motability Scheme website.
Take a look at events and exhibitions to see the events we are attending this year. You can contact the Motability Scheme by calling the Customer Careline on call charges may apply. Alternatively, please contact them online at motability.
If you have signed up to our healthcare professional database to receive our newsletter, Motability Matters, and would like to change your contact details, including your name and address, please email communications motability.
If you are a Motability Scheme customer and would like to update your contact details, please complete the form Update your contact details on the Motability Scheme website. Take a look at our Exhibitions page to see what we are attending this year.
If you've driven fewer than 15, miles at the end of your agreement, you could apply to keep your car for 1 or 2 more years and get a 20, mileage allowance each year. You can use your Motability car to travel to and from work. It's meant to be used by, or for the benefit of, a disabled person.
The insurance will cover social and domestic purposes including travel between home and work. You couldn't use it for unauthorised business purposes e. Because you use your allowance to cover the cost of the lease, it's only possible to get 1 car yourself.
But there are no restrictions on how many Motability cars a household can have. If more than 1 individual gets the qualifying mobility allowance, you can have more cars. It won't affect anyone else's eligibility. The new driver will have to be around when you call so they can give their consent for their details to be checked with the DVLA. We use cookies to improve your experience of this website.
To learn more about how we use them, please click here. Continued use of the site indicates acceptance of this policy. Motability explained. Am I eligible? How to apply.
The Motability Scheme Explained Having a disability shouldn't stop you getting around; you should still be able to enjoy the freedom that a car can provide. What is the Motability scheme? Car of the Year — are available for the total cost of the mobility allowance.
To see our full rundown of the best small, cheap cars to lease on Motability, as well as the ones to avoid, click here.
And remember, you can always find our What Car? For all the latest reviews, advice and new car deals, sign up to the What Car? Plug-in hybrids can reduce fuel consumption to an absolute minimum, but which models are the best all-rounders and which should you avoid? Is it possible to live with an electric car even if you can't charge it at home?
What Car? View all new car reviews. What are the benefits of Motability? Car deals. View all deals. Who funds Motability cars? Are there any other costs? If you have an older vehicle that's not worth that much anymore you could choose to raise a bit of money for a good cause by giving it away to a specialist charity scrapping and recycling service instead of trading it in or taking it to a local scrapyard,.
Charity Car Scrapping. If there's going to be a nominated driver or drivers, they will ideally need to be present and have their driving licence with them. Paper tax discs stopped being issued on 1 October , and all vehicle tax is now recorded online.
Motability automatically arrange for vehicles to be taxed each year throughout the duration of the lease. You can make sure that your vehicle has been taxed by visiting www. If you have a question or if you require more information contact the Motability Customer Services team. It is not possible to get a car and a scooter or powered wheelchair at the same time because customers are not currently allowed to have more than one lease agreement on the Motability Scheme at one time.
The insurance cover means you can travel to foreign countries in your Motability car. You will need to contact the RAC Motability Assist Foreign Travel team a few weeks before you travel and complete a special form VE Vehicle on Hire to ensure you are fully covered, including breakdown cover.
To take your Motability Scheme car abroad within the European Union and to Iceland, Norway, Switzerland and Liechtenstein you will also need to obtain a Green Card a document that proves your vehicle is insured if you are driving in Europe before you travel.
The Good Condition Bonus is a great initiative that rewards Motability customers who take excelle The Motability Scheme gives people with a disability the chance to drive a brand new car with the Motability is a cost-effective solution for over , disabled people in the UK who want to dr For people with a driveway, charging an electric vehicle EV at home is the ideal way to top up Whether you're a fan of sporty hatchbacks, roomy and practical crossovers or emission-free electr When it's time to start looking for a new Motability car people always want to know which new car We use cookies to support your experience on our website, including to personalise content, to provide social media features and to analyse traffic.
Cookie Policy. We use cookies to support your experience on our website, including to personalise content. Necessary cookies enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences please note if disabled our website may not work or show correctly on your device.
We use personalisation cookies to understand how you engage with our website across all your devices, this includes recording your browsing habits and activity. This information is used for profiling purposes and to help identify you, so that we can show personalised content.
We use third party cookies on our site to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you've accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests. Home Frequently Asked Questions. Here are answers to many of the common questions people ask about the scheme.
Motability adaptations generally fall into 3 distinct categories: Driving Adaptations - including features like pedal and steering wheel modifications Stowage Adaptations - including features like rooftop storage options and car boot hoists Access Adaptations - helping you or a passenger get in and out of the vehicle All Motability cars can be adapted to suit any individual's specific needs.
Each dealership will have a different policy. At the end of the agreement there are two options: Choose another brand new car to lease through the Motability Scheme Return the car and have your Mobility Allowance reinstated Customers who have very low mileage on their car, have expensive adaptations or who are waiting for their new Motability car to arrive can sometimes extend their lease.
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